Abstract | Ostvarivanje profita je temeljni cilj svakog poduzeća. Međutim, suvremeni trendovi u ekonomskoj znanosti, naglašavaju važnost zadovoljavanja očekivanja svih dionika zainteresiranih za poslovanje poduzeća. Treba nastojati zadovoljiti potrebe dionika u što većoj mogućoj mjeri, u posljedični pozitivan odjek na uspjeh poduzeća. Kad se govori o dionicima, prvenstveno se fokus stavlja na kupce, koji očekuju dobru kvalitetu proizvoda, razumnu cijenu uz plaćanje u ratama, duži garantni rok, dostavu na kućni prag, dobar servis u slučaju potrebe i slično. Ostali dionici su dobavljači, koji očekuju redovito plaćanje; zaposlenici, koji očekuju veće plaće i bolje uvjete rada; vlasnici, koji očekuju brži povrat uloženog kapitala; država, koja očekuje plaćanje fiskalnih davanja; menadžment, koji očekuje veće bonuse; banke, koje očekuju uredno vraćanje kredita; zajednica; koja očekuje visoke ekološke standarde u poslovanju, donacije udrugama i sponzoriranje sporta te općenito davanje podrške aktivnostima lokalne zajednice. U radu se analiziraju elementi DOP-a u poduzeću HEP d.d., njihov značaj u percepciji dionika te njihov utjecaj na način i rezultat poslovanja. Cilj istraživanja je definirati utjecaj DOP-a na brend poduzeća u slučaju poduzeća HEP d.d. Suvremene informacijske tehnologije pružaju dionicima visoku dostupnost informacija, a poduzetnici nastoje na kontinuiranoj osnovi informirati javnost o svom društveno odgovornom učinku te napretku u tom segmentu, kako bi ojačali vlastiti brend. HEP d.d. daje svoj doprinos i uvodi koncept društvene odgovornosti u svoje poslovanje, što se očituje u odnosu prema zaposlenicima, njihovom zdravlju i sigurnosti na radu, prema okolišu i prirodnim resursima, prema lokalnoj zajednici, partnerima, dobavljačima i potrošačima. Navedene pretpostavke u konačnici, imaju pozitivan utjecaj na uspješnost poslovanja poduzeća i jačanje brenda.
U radu se postavlja hipoteza, koja glasi: Upotreba DOP-a u poslovanju poduzeća HEP d.d., dovela je do jačanja brenda poduzeća. Nakon provedenog istraživanja, korištenjem metoda deskripcije, analize i sinteze, klasifikacije, grafičke metode te metode opisivanja i dokazivanja, navedena hipoteza je i potvrđena. Društveno odgovornim ponašanjem podiže se ugled i reputacija poduzeća, a samim time jača se pozicija brenda te uspješnost poslovanja. |
Abstract (english) | Making a profit is the ultimate goal of every company. However, modern trends in economic science emphasize the importance of meeting the expectations of all stakeholders involved in the company's operations. One should strive to meet the needs of stakeholders to the greatest possible extent, which will result in a positive impact on the success of the company. When talking about stakeholders, the focus is primarily on customers, who expect good product quality, reasonable price with payment in instalments, longer warranty period, doorstep delivery, good after-sale service, and the like. Other stakeholders are suppliers, who expect regular payment; employees, who expect higher wages and better working conditions; owners, who expect a faster return on invested capital; the state, expecting to collect fiscal duties; management, expecting higher bonuses; banks, expecting orderly repayment of loans; community, expecting higher environmental standards in business, donations to associations and sponsoring sports and general support for local community activities. The paper analyses the elements of corporate social responsibility in the company HEP d.d. (national energy company), their significance in the stakeholders' perception and their influence on the way of doing business and the results thereof. The aim of the research is to define the influence of CSR on the company brand in the case of HEP d.d. Modern information technologies provide stakeholders with readily available information, and entrepreneurs continuously strive to inform the public about their socially responsible performance and progress in this respect, in order to strengthen their own brand. HEP d.d. contributes and introduces the concept of social responsibility into its operations, which is reflected in its attitude towards employees, their health and safety at work, towards the environment and natural resources, towards the local community, partners, suppliers and consumers. The above assumptions ultimately have a positive impact on the success of the company's business and the strengthening of the brand.
The paper proposes the following hypothesis: Introducing CSR in the operations of HEP d.d. has led to the strengthening of the company's brand. After the conducted research, using the methods of description, analysis and synthesis, classification, graphic methods as well as methods of description and proof, the above hypothesis
was confirmed. Socially responsible behaviour improves the company's image and reputation, thereby strengthening the brand's position and business performance. |